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Supply Chain & Logistics
From vendor to customer — supply chain coordination with visibility at every stage.
The Supply Chain & Logistics module gives you control over the movement of goods — inbound from vendors, outbound to customers, and returns in both directions. Transporter management, freight control, and delivery tracking in one connected system.
What this module solves
Logistics in Indian business is a cost centre that nobody measures well. Freight is negotiated on phone calls. Transporter selection is based on availability, not performance. Shipment tracking means calling the driver. And freight invoices are approved without verifying whether the billed weight matches the dispatched weight.
The Supply Chain & Logistics module brings the same process discipline to logistics that procurement brings to purchasing. Transporters are evaluated on data. Freight rates are enforced from rate cards. Shipments are tracked with milestones. And freight costs are verified before payment — not after.
For businesses where logistics cost is 5-15% of revenue — which includes most distribution, manufacturing, and trading companies — even a 10% improvement in freight efficiency translates to meaningful bottom-line impact.
Without this module
Shipment tracking requires calling the driver or transporter. There is no system of record, and nobody knows the real-time status of goods in transit.
Freight costs are not compared against rate cards. Transporters bill whatever they want, and verification happens only when finance raises a question months later.
Delivery delays are discovered when the customer calls to complain, not when the shipment misses a milestone. Proactive communication is impossible.
Return logistics is chaos. Nobody knows where returned material is, when it will arrive, or what happened to the replacement shipment.
Transporter selection is based on who is available, not who delivers on time. There is no performance data to negotiate better rates or switch vendors.
Core capabilities
1
Transporter Master & Management
Maintain a database of transporters with service areas, vehicle types, rate cards, and performance history. Assign transporters to shipments based on route, cost, and reliability — not just who picks up the phone first.
2
Shipment Planning & Scheduling
Plan outbound shipments by consolidating orders by destination, route, or delivery date. Optimise vehicle loading to maximise utilisation and minimise freight cost per unit shipped.
3
Real-Time Shipment Tracking
Track shipments from dispatch to delivery with milestone updates — picked up, in transit, out for delivery, delivered. Delays trigger alerts to the operations team and proactive communication to customers.
4
Freight Rate Management
Configure freight rates by transporter, route, weight slab, and vehicle type. Compare actual freight costs against budgeted rates. Negotiate with data, not memory.
5
Delivery Scheduling & Route Planning
Schedule deliveries to customers with time windows. Group deliveries by geography to optimise routes. Manage delivery appointments for customers who require advance scheduling.
6
Inbound Logistics Coordination
Track material in transit from vendors. Coordinate arrival schedules with warehouse receiving capacity. Manage demurrage and detention situations with documented timelines.
7
Return & Reject Handling
Manage reverse logistics — customer returns, vendor rejections, and damaged goods. Track return shipments, coordinate with transporters, and reconcile returned material against claims.
8
E-Way Bill Integration
Generate e-way bills for goods in transit directly from dispatch documents. Track e-way bill validity and generate consolidated bills for multi-stop deliveries. Compliance is embedded in the workflow.
Key workflows
1
Dispatch to Transporter Assignment
Warehouse completes dispatch and generates the consignment note. The system evaluates available transporters for the route — considering cost, capacity, and historical performance. The operations team selects a transporter, assigns the vehicle, and the shipment enters tracking.
2
Shipment to Delivery Tracking
Once a shipment is in transit, milestone updates are captured — departure, waypoint crossings, arrival at destination city, out for delivery, proof of delivery. Each milestone updates the delivery ETA. Customers can see their shipment status without calling your office.
3
Freight Invoice Verification
Transporters submit freight invoices. The system matches each invoice against dispatch records — weight, distance, rate card. Discrepancies are flagged for negotiation before approval. Approved freight costs post to the correct accounting heads in Finance.
4
Return / Reject Handling
A customer returns material or rejects a shipment. The reverse logistics workflow tracks the return shipment, assigns a transporter, manages the receipt at your warehouse, and triggers inspection. The outcome — credit note, replacement, or repair — flows from the inspection decision.
Who benefits
Logistics Manager
Visibility into all in-transit shipments, transporter performance, and freight cost trends. Plan and execute logistics operations from data dashboards rather than phone calls and WhatsApp groups.
Dispatch Coordinator
Structured dispatch planning with vehicle assignment, documentation, and tracking setup in a single workflow. Eliminate the paper-based dispatch register and manual LR tracking.
Sales Team
Real-time delivery status for customer enquiries. Know exactly when a shipment will reach the customer without calling logistics. Proactive communication on delays builds customer trust.
Finance Team
Freight cost control with rate card enforcement and invoice verification. Logistics costs are allocated to the correct orders and cost centres automatically.
Dashboards & reports
Shipment Tracker
All active shipments on a map or list view with status, ETA, and delay indicators. Filter by route, transporter, or customer.
Transporter Scorecard
On-time delivery percentage, damage rates, billing accuracy, and cost per kg/km by transporter. Data-driven vendor management.
Freight Cost Analysis
Total freight spend by route, product, and customer. Cost per unit trends and budget variance analysis.
Delivery Performance Report
OTIF (On Time In Full) delivery rates by customer, region, and product category. The metric that matters most to customer satisfaction.
Works with
Warehouse Management
Dispatch completion in the warehouse triggers shipment creation in SCL. Vehicle loading, documentation, and gate exit are coordinated between both modules.
Sales & CRM
Delivery status updates flow to CRM for customer communication. Delivery confirmations trigger invoice finalization. OTIF data per customer informs sales relationship management.
Procurement
Inbound shipments from vendors are tracked in SCL. Arrival scheduling coordinates with warehouse receiving. Vendor delivery performance feeds procurement evaluation.
Inventory
Material in transit is tracked as in-transit stock in Inventory. The system knows the difference between stock in the warehouse and stock on a truck.
Recommended for
Distribution companiesManufacturing with outbound logisticsE-commerce fulfilmentBuilding materials with heavy freightFMCG with multi-city distributionCompanies spending 5%+ of revenue on logistics
Frequently asked questions
Does SCL integrate with GPS tracking systems?
BoSS can integrate with third-party GPS and fleet management systems to pull real-time vehicle location data. This feeds into the shipment tracking dashboard and powers automated milestone updates and ETA calculations.
Can we manage both inbound and outbound logistics?
Yes. Outbound logistics covers dispatch to customer delivery. Inbound logistics tracks vendor shipments from dispatch to warehouse arrival. Both use the same transporter master and tracking infrastructure.
How does freight cost allocation work for multi-drop deliveries?
For shipments with multiple delivery points, freight costs are allocated to each drop based on configurable rules — weight proportion, volume proportion, or equal split. Each customer order bears its fair share of the transportation cost.
Can we handle customer-arranged logistics where the customer sends their own transporter?
Yes. For ex-works or customer-collect orders, the dispatch workflow is simplified — no transporter assignment or freight billing. Gate exit is documented, and the customer signs for material receipt at your warehouse.
See how Supply Chain & Logistics fits your operations
Transform logistics from an uncontrolled cost centre into a measured, optimised operation.